Refund policy

We require customers to contact us first via email regarding a return. To start a return, you can contact us at shop@theybf.com.

Any claims for misprinted/damaged/defective items must be submitted within 29 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 29 days after the estimated delivery date. We will work to rectify the situation in these cases. Claims deemed an error on the part of the supplier will be covered.

At this time, we do not accept returns for reasons outside of misprinted/damaged/defective items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

If any items are returned without first contacting us, we can not guarantee covered expenses or refunds or exchanges related to the return.

You can always contact us for any return question at shop@theybf.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
If requested due to misprinted/damaged/defective items, we will notify you once we’ve evaluated your claim and let you know if a refund is approved or not. If approved, you will be contacted about method of refund.